Responsible Gaming
at bd bajii

At bd bajii, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial hardship, emotional distress, or disruption to daily life. Our Responsible Gaming policy reflects a genuine commitment to the wellbeing of every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond.

This page explains the tools and safeguards bd bajii has built into the platform, the warning signs of problem gambling to watch out for, and the support channels available to you if gambling ever starts to feel like less of a leisure activity and more of a compulsion. We encourage all players to read this page carefully and to use the tools described here proactively — not just reactively.

Age Restriction — 18+ Only

bd bajii is strictly an adult platform. You must be at least 18 years of age to register an account, make deposits, place bets, or participate in any game or promotion offered on the platform. This requirement applies to all players in Bangladesh without exception.

During the account registration process, all players are required to confirm that they are 18 years of age or older. bd bajii enforces this requirement through our Know Your Customer (KYC) identity verification process, which requires submission of a valid National Identity Card (NID) or passport. Accounts where age verification fails or where a player is found to be under 18 will be suspended immediately and any funds held in the account will be returned in line with our Terms & Conditions.

We strongly recommend that all adult players who share devices with children or young people enable parental control software to prevent underage access to gambling sites. Free parental control tools are available for Android and iOS devices, which are the most common platforms used by players across Bangladesh.

Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of income, background, or gaming experience. Understanding the early warning signs is the most important step toward getting help before the situation becomes serious. bd bajii has identified the following indicators as common signs that gambling may be moving from entertainment into a problem area.

Financial warning signs are often the first to appear. These include spending more than you can afford to lose, borrowing money specifically to fund gambling, chasing losses by placing increasingly large bets, or hiding bank statements and transaction records from family members. In Bangladesh, where bKash, Nagad, and Rocket transactions are easily accessible and instant, the speed of digital payment systems can make it easier to overspend without immediate physical consequence.

• Spending more time or money gambling than originally intended
• Feeling restless, irritable, or anxious when not gambling
• Gambling to escape personal problems, stress, anxiety, or depression
• Lying to friends or family about the amount of time or money spent on gambling
• Chasing losses — continuing to play after significant losses in an attempt to win back money
• Neglecting work, studies, family responsibilities, or social relationships because of gambling
• Using money set aside for essential expenses (rent, food, bills) to fund gambling sessions
• Failed attempts to cut down or stop gambling, despite wanting to
• Experiencing mood swings, anxiety, or depression related to gambling outcomes
• Borrowing money from family, friends, or informal lenders to continue gambling

Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a diagnostic tool, but an honest and private self-check. Answer each question to yourself as truthfully as possible — there are no right or wrong answers, and your responses are entirely private.

Deposit Limits

bd bajii's deposit limit feature allows you to set a maximum amount (in BDT) that you are permitted to deposit into your account over a defined period of time. Deposit limits are one of the most effective tools for keeping your gambling spend within a budget you are genuinely comfortable with — before temptation or in-session excitement has a chance to override your better judgment.

You can set deposit limits from your account dashboard at any time. Limits can be configured on a daily, weekly, or monthly basis. For example, a player may choose to set a daily limit of ৳1,000, a weekly limit of ৳5,000, or a monthly cap of ৳15,000 — whatever reflects their personal entertainment budget. Once a limit is reached, no further deposits will be processed for that period via any payment method, including bKash, Nagad, Rocket, Upay, or bank transfer.

• Daily Deposit Limit: Maximum amount depositable within any 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly Deposit Limit: Maximum amount depositable within a rolling 7-day window.
• Monthly Deposit Limit: Maximum amount depositable within a calendar month.

To set or adjust your deposit limits, navigate to Account Settings > Responsible Gaming > Deposit Limits inside your bd bajii account dashboard. If you experience any difficulty configuring your limits, contact our support team via live chat and we will assist you immediately.

Time-Out Feature

Sometimes the most helpful thing you can do for yourself is simply to step away for a short period and regain perspective. bd bajii's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, deposit, place bets, or access any gameplay features on the platform.

Time-out periods available on bd bajii range from 24 hours up to 6 weeks. You choose the duration that feels appropriate for your situation. A short 24-hour or 48-hour time-out can be useful after a particularly frustrating session. A longer 2- to 6-week time-out is more appropriate if you feel you need a more meaningful break to reassess your habits without making a permanent decision.

• 24 hours — short cool-down after a difficult session
• 48 hours — weekend break or post-payday pause
• 1 week — short-term break to reset habits
• 2 weeks — moderate break with time for reflection
• 4 weeks — extended break for genuine reassessment
• 6 weeks — maximum short-term time-out period

To activate a time-out, go to Account Settings > Responsible Gaming > Time-Out. Select your preferred duration and confirm. Your account will be suspended immediately. You will receive a confirmation email to your registered address. When the time-out period expires, your account will reactivate automatically and you may log in as normal.

Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available on bd bajii, and it is designed for players who recognise that their gambling has become a genuine problem. When you self-exclude, your bd bajii account is permanently suspended for the duration you select. You will not be able to log in, and bd bajii will take active steps to prevent you from creating a new account during the exclusion period.

Self-exclusion periods on bd bajii range from a minimum of 6 months to a maximum of 5 years. Players with the most serious concerns may request a permanent self-exclusion with no end date. bd bajii treats self-exclusion requests with the highest level of urgency — requests are processed within 24 hours and typically much faster.

• 6 months — minimum self-exclusion period
• 1 year — standard first-time exclusion period
• 2 years — extended exclusion for serious concerns
• 3 years — long-term exclusion
• 5 years — maximum fixed-term exclusion
• Permanent — indefinite exclusion with no reinstatement date

During self-exclusion, bd bajii will suppress any marketing communications — including promotional emails, SMS messages, and WhatsApp notifications — sent to your registered contact details. Any bonus or promotional balance held in your account at the time of self-exclusion will be forfeited in line with our Terms & Conditions. Real-money balances will be returned to your original payment method (bKash, Nagad, Rocket, or bank account) within 5 to 10 business days.

To initiate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred duration, and confirm your decision. Alternatively, contact our support team via live chat or email and a support agent will process the exclusion on your behalf immediately.

Support Resources

bd bajii's in-platform support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, Pohela Boishakh, and all public holidays in Bangladesh. If gambling is affecting your daily life, our trained support agents can help you activate the protective tools described on this page, answer questions about your account, or simply listen without judgment.

You can reach our Responsible Gaming support team through the following channels:

• Live Chat: Available 24/7 inside your bd bajii account dashboard. This is the fastest route to immediate help.
• Email: Send a message to [email protected] — responses are provided within 2 hours during peak hours and within 6 hours at off-peak times.
• WhatsApp: Message us at +880 1700 000000. Available during Bangladesh Standard Time (UTC+6) business hours.

If you feel you need support beyond what bd bajii's in-house team can offer, we strongly encourage you to speak to a trusted family member, close friend, or a professional counsellor. Acknowledging the problem to another person is one of the most effective early steps in addressing problem gambling, and support from people who know you personally can make a significant difference.

Our Commitment to Responsible Gaming

bd bajii's responsible gaming programme is not a legal checkbox — it reflects a genuine belief that the long-term health of our platform depends on our players remaining in control and enjoying their experience. A player who gambles responsibly within their means is a player who continues to engage with our platform sustainably for years. A player who loses control is a player who is harmed, and that is a failure we take personally.

We invest continuously in improving the tools available to players across Bangladesh. Our technology team monitors gameplay patterns for indicators of problem gambling behaviour — including unusually long uninterrupted sessions, rapid escalation of bet sizes, and repeated deposits within short timeframes. Where these patterns are detected, our team may proactively reach out to the player to check in and offer responsible gaming resources.

All bd bajii customer support agents who handle responsible gaming enquiries receive dedicated training on problem gambling awareness, the tools available on the platform, and how to communicate sensitively with players who may be in distress. Our goal is always to de-escalate, protect, and empower — never to retain a player at the cost of their wellbeing.