Your Privacy Matters at bd bajii

This Privacy Policy ("Policy") is published by bd bajii ("we", "us", "our", "the Platform") and applies to all users ("you", "Player") of the bd bajii website at https://bd-bajii.com and any associated mobile-optimised interfaces. It describes how bd bajii collects, processes, stores, shares, and protects your personal data in connection with your use of the Platform. This Policy forms part of bd bajii's Terms & Conditions and should be read alongside the Responsible Gaming Policy.

01 Information We Collect

bd bajii collects personal data that is necessary to provide you with a safe, legal, and high-quality online gaming experience. We only collect data that is relevant to the specific purpose for which it is gathered. The categories of personal data we collect are set out below.

Registration & Account Data

When you create a bd bajii account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, gender, nationality, residential address, email address, and Bangladesh mobile phone number. This data is collected to establish your identity, create your account, and satisfy our legal obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements.

Identity Verification (KYC) Data

To comply with our obligations and to process withdrawals, bd bajii requires you to submit identity verification documents. These may include a copy of your National Identity Card (NID), passport, driving licence, or birth certificate. We may also request a utility bill or bank statement as proof of address, and in cases involving high-value transactions, evidence of source of funds. KYC documents are processed securely and retained only as long as required.

Financial & Transaction Data

We collect data about the financial transactions you conduct on bd bajii. This includes deposit amounts, withdrawal requests, payment method references (bKash account numbers, Nagad numbers, Rocket numbers, Upay identifiers, bank account details, card details), transaction timestamps, and currency (BDT). We do not store full card numbers on our servers — card transactions are processed via PCI-DSS compliant third-party gateways.

Gameplay & Betting Data

bd bajii records your gaming activity on the platform. This includes bets placed, games played, wager amounts, winnings and losses, bonus uptake, session duration, and responsible gaming tool usage. This data is used for account management, bonus processing, fraud detection, and responsible gaming monitoring.

Device & Technical Data

When you access bd bajii, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type and model, screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and pages visited. This data is used for platform security, fraud prevention, and improving the user experience for players in Bangladesh.

Communications Data

If you contact bd bajii's support team via live chat, email, or WhatsApp, we retain records of those communications. This includes your messages, our responses, timestamps, and any attachments you share. Communication records are used to resolve disputes, improve customer service quality, and maintain a record of any commitments or undertakings made.

02 How We Use Your Data

bd bajii uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation and management: Processing your registration, verifying your identity, maintaining your account, and providing access to bd bajii's full range of games and services.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; verifying that payment methods belong to you; preventing fraudulent transactions.
• Legal and regulatory compliance: Conducting KYC and AML checks; responding to requests from lawful authorities; maintaining records required under applicable financial crime prevention regulations.
• Fraud and security monitoring: Detecting and preventing unauthorised access, account takeover, multi-accounting, collusion, and other forms of platform abuse; protecting the integrity of betting markets and game outcomes.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; implementing deposit limits, time-out periods, and self-exclusion orders; sending responsible gaming communications where appropriate.
• Bonus and promotion management: Verifying eligibility for promotions; tracking wagering requirement progress; preventing bonus abuse including multi-account bonus farming.
• Customer support: Responding to your queries and complaints; maintaining records of support interactions; resolving disputes fairly and transparently.
• Platform improvement: Analysing aggregated usage data to understand how players in Bangladesh interact with bd bajii; improving navigation, game selection, and performance on low-bandwidth mobile connections common in Dhaka, Chittagong, and other cities.
• Marketing communications (with consent only): Sending promotional emails, SMS, and WhatsApp messages about bonuses, new games, and seasonal offers (Eid promotions, BPL season offers) — only where you have opted in to receive such communications.

03 Data Sharing & Disclosure

bd bajii does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only where necessary for the operation of the platform, in compliance with a legal obligation, or with your explicit consent. The categories of third parties with whom we may share your data are described below.

Payment Service Providers

To process your deposits and withdrawals, bd bajii shares necessary financial transaction data with our integrated payment partners. These include mobile financial service providers (bKash, Nagad, Rocket, Upay), card processors (Visa, Mastercard networks), and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). Each payment provider processes your data in accordance with their own privacy policies and applicable Bangladesh Bank regulations.

Game Content Providers

bd bajii's game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver their games within the bd bajii platform, these providers may receive your player identifier and session token. They do not receive your full personal profile, payment method details, or KYC documents. All game providers are contractually required to process player data in accordance with industry data protection standards.

Identity Verification Partners

For KYC and identity verification purposes, bd bajii may share identity document data with third-party verification service providers. These providers perform automated document authenticity checks and liveness verification. Verification partners are bound by strict data processing agreements and are not permitted to use your identity data for any purpose other than the verification service they provide to bd bajii.

Legal and Regulatory Authorities

bd bajii may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, court order, or in connection with the investigation of financial crime, money laundering, or fraud. Such disclosures are made only to the extent required by the applicable legal obligation.

Fraud Prevention Services

bd bajii uses third-party fraud detection and device fingerprinting services to protect the platform from abuse. These services may process your device identifier, IP address, and behavioural data to generate risk scores. Sharing with fraud prevention services is based on bd bajii's legitimate interest in maintaining a secure and fair platform for all players.

04 Cookies & Tracking Technologies

bd bajii uses cookies and similar tracking technologies on its website to deliver a functional, personalised, and secure experience for players. A cookie is a small text file placed on your device by a website server. Cookies allow the site to remember your preferences and session state across page loads and visits.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the bd bajii platform. They enable you to log in, maintain your session, navigate between pages, and access secure areas of your account. These cookies cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players use bd bajii — which pages are visited most, where users drop off in the registration flow, and how long sessions last on average. This data helps bd bajii improve the platform experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language (English), your last visited game category, and notification settings. They improve the convenience and personalisation of your bd bajii experience.
• Security Cookies: These cookies support bd bajii's fraud detection systems. They help identify unusual access patterns, detect device spoofing, and protect your account from unauthorised access attempts.
• Marketing Cookies (with consent): Where you have consented, bd bajii may use cookies to deliver relevant promotional content and seasonal offers (such as BPL bonus campaigns) tailored to your gameplay history and preferences.

Managing Your Cookie Preferences

You can manage non-essential cookie preferences via your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to view, delete, and block cookies from specific sites. Please note that disabling strictly necessary cookies will prevent you from logging in to your bd bajii account. Disabling performance or functional cookies may reduce the quality of your experience but will not prevent access to core gameplay features.

For mobile players accessing bd bajii via Android or iOS devices — which represent the majority of our Bangladesh-based player base — cookie management is typically available within the browser application's settings menu.

05 Data Retention

bd bajii retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention schedules apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, bd bajii will securely delete or irreversibly anonymise your personal data. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked back to any individual player.

06 Your Rights

As a player on bd bajii, you hold a number of rights in relation to the personal data we hold about you. bd bajii is committed to honouring these rights promptly and transparently. The following rights apply to your personal data:

• Right of Access: You have the right to request a copy of the personal data bd bajii holds about you. We will provide this in a clear, readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly from your account dashboard; for corrections to KYC documents, please contact support.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. Note that we may be required to retain certain data (particularly KYC and financial records) by law, in which case full erasure may not be possible until the mandatory retention period expires.
• Right to Restrict Processing: In certain circumstances, you may request that bd bajii restricts the processing of your personal data — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is carried out by automated means and is based on your consent or contract performance, you may request that bd bajii provides your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where bd bajii relies on legitimate interests as the legal basis, including for direct marketing communications. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications or the use of non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact bd bajii's Data Protection Officer via live chat inside your account dashboard, or by email at [email protected]. We may be required to verify your identity before processing a data rights request. We will respond to all verified requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension.

07 Data Security

bd bajii implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework is reviewed and updated on a regular basis to address evolving threats.

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the bd bajii platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to login sessions, deposit and withdrawal requests, KYC document uploads, and all account management actions.
• Encrypted Data Storage: Sensitive personal data stored on bd bajii's servers — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within bd bajii's internal systems is restricted to staff who require it for their specific job function. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): bd bajii offers optional two-factor authentication for all player accounts. We strongly encourage all players — particularly those based in Dhaka, Chittagong, and other major Bangladeshi cities — to enable 2FA for maximum account security.
• Fraud Detection Systems: Real-time automated systems monitor transactions and login activity for anomalous patterns. Suspected security incidents trigger immediate alerts to our security team for investigation.
• PCI-DSS Compliant Card Processing: Card payments on bd bajii are processed via PCI-DSS Level 1 compliant payment gateways. Full card numbers are never stored on bd bajii's own servers.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, bd bajii will notify affected players promptly and take all reasonable steps to contain and remediate the breach. Where required by applicable regulations, relevant authorities will also be notified.

08 Contact & Data Protection Officer

bd bajii takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bd bajii processes your personal data, please contact us using the details below. We aim to resolve all privacy-related queries promptly and fairly.

• Live Chat Support: Available 24/7 via the live chat feature inside your bd bajii account dashboard. Average first response time under 2 minutes during Bangladesh Standard Time business hours.
• Email: [email protected] — for data rights requests, privacy queries, and formal complaints. Please include "Privacy" in the subject line to ensure prompt routing to our Data Protection Officer.
• WhatsApp: +880 1700 000000 — for general support queries (data rights requests must be submitted via email or live chat to ensure a verifiable audit trail).

bd bajii's Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection standards. The DPO can be reached directly via the email address above, marked for the attention of the Data Protection Officer.

If you are not satisfied with our response to a privacy query or data rights request, you have the right to escalate your complaint. bd bajii will cooperate fully with any such escalation process and provide all relevant information to assist in its resolution.